Mastering Conversations For Change Management

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Mastering Conversations For Change Management
Published 1/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 699.70 MB | Duration: 1h 24m
Manage change recipients and get their adoption to change through mastering 10 common conversations during any change

What you'll learn
Understand the significance of conversations during organizational change.
Identify the need of change recipients based on their conversations.
Provide change recipients with better responses to their concerns about the change.
Enable change recipients to adopt the new organizational change.
Requirements
The potential learners of this course will have a general interest in people management and their resistance to change.
Description
This mastering change management course will help you to manage change in your organizations more effectively, and in particular when it comes to managing the people side of change who are called change recipients.If you are a change manager, project manager, employees (change agents), or people manager, this course on mastering conversations for change management is for you. It will enable you to explore and develop conversations to respond to concerns raised by change recipients. This will help you to manage the expectations of others during organizational change and get their buy-in.Why mastering conversations matters during organizational change?There is a common saying which is 'change is exciting when it is done by us, threatening when it is done to us'. So, managing change requires us to see things from the perspective of those who receive it.I designed this course to help you address various and most common concerns raised by change recipients through 10 conversations during the three phases of organizational change.After every section, there are 4 quizzes to test what you learn. Also, there are 3 activities representing scenarios of change managers and recipients to reflect on what is learned after every section. At the end of the course, I will provide you with tools & templates to apply what you learn on the next change project at your company. Finally, you will see 2 optional assessments with 20 questions each to test your knowledge.
Overview
Section 1: Overview
Lecture 1 Overview
Section 2: Introduction
Lecture 2 Introduction
Section 3: Unfreezing Phase
Lecture 3 Conversation 1: necessity of change
Lecture 4 Conversation 2: value of change
Lecture 5 Conversation 3: past experience
Lecture 6 Conversation 4: self interest
Lecture 7 Activity 1
Lecture 8 Activity 1: answers
Section 4: Moving Phase
Lecture 9 Conversation 5: feeling of isolation
Lecture 10 Conversation 6: competing commitments
Lecture 11 Conversation 7: lack of support
Lecture 12 Activity 2
Lecture 13 Activity 2: answers
Section 5: Refreezing Phase
Lecture 14 Conversation 8: self efficacy
Lecture 15 Conversation 9: operational issues
Lecture 16 Conversation 10: seeking results
Lecture 17 Activity 3
Lecture 18 Activity 3: answers
Section 6: Conclusion
Lecture 19 Conclusion
Section 7: Extra video: what makes great change agents
Lecture 20 Extra: what makes great change agents
Section 8: Assignments
Section 9: Supporting materials
Lecture 21 Tools and resources
Change managers whether in their early or advanced level of their career who are in charge of leading change initiatives in their organizations.,Project managers who want to understand how change management can support the success of their project,People managers who are line managers, middle managers, and senior managers who deliver the change messages to their teams and answer their questions,Employees who are not necessarily change experts, but they have a positive attitude towards the change and thus participate in deploying it (change agents).
Screenshot

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